Frequently asked questions

No, we only accept advanced payment.
No, we already have the lowest prices available and consequently our margin for each tour is very low and does not allow for further discount. However, for very large groups we may be able to offer discount. Please send us an e-mail.

It’s a good idea to have some cash on hand when going on a tour, as some places may not accept credit cards or other forms of electronic payment. Additionally, you may want to have some cash for tipping tour guides, buying souvenirs or snacks, or other incidental expenses.

The amount of cash you should bring will depend on the type and duration of the tour, as well as the destinations and activities involved. It’s a good idea to research the places you’ll be visiting and estimate the costs of any purchases or services you may need.

However, it’s also important to keep your cash secure while on tour, so consider carrying only what you need for the day and leaving the rest in a safe place, such as a hotel safe or a secure wallet.

You will be notified prior to the tour and offered the tour on another day or you will get a full refund.
An air-conditioned minibus will come to your hotel and the driver will look for you in the lobby. Should he not find you, he will ask for you at the reception desk. After the tour you will be dropped off outside your hotel.
Yes, but please notify the tour guide in advance. In some cases, you will be required to sign an authorization form. There will be no refunds for unused parts of the tour.
If you do not want to go to the optional attraction, you will have some free time around there, and you just need to meet the group at assigned time/place.
Just call our hotline number specified on the tour voucher if the pick-up bus has not arrived 15 minutes after the specified pick-up time on the tour voucher and we will sort it out with the tour operator and call you back. This may happen when the tour operator is picking up other customers before you.
Yes! Some tour operators do include shopping stops. Many tours in Turkey include a “shopping component,” a stop at one or more shops selling carpets, ceramics, leather apparel, souvenirs, etc. Some tours, especially those focused on shopping experiences, might have dedicated shopping time built into the itinerary.
That is not a problem but the tour operator would like to have the tour voucher to facilitate their administration. You can show the voucher on your smartphone or just note down the tour voucher number.
Every tour offers a full description of the day’s activities and prices. Please go to any of our offered tours for full details. Any additional charges are also noted in tour descriptions.
We try to make our tours accessible whenever we can, but unfortunately, some destinations may be challenging for those with wheelchairs or other assistive devices.

We provide custom tours in most of our destinations. We work with local guides to help you customize your tour to be exactly the adventure you want. If you have a large group and wish to book a private tour, email us at reservations@vibrantetourism.com and we’ll work something out. We can even customize tours for holiday parties, family reunions, birthday celebrations and more!

All tour operators offer vegetarian choices. Halal food is served on all tours.

Should the customer not be present for pick-up at the place and time specified on the tour voucher, or does not go on the tour for other reasons, no refund is applicable no matter the reason (including medical reasons) and any claims need to be submitted by the customer to the customer’s travel insurance company.

Should the tour operator fail to pick-up the customer, the customer (or the hotel reception) must call our hotline telephone number specified on the tour voucher 15 minutes after the specified pick-up time. Any other means of communication (e-mail etc) is strictly not accepted. Should the tour operator claim that they were at the place and time specified on the tour voucher and we have not received such a telephone call from the customer no refund is applicable. To prove the case request may be made to tour operator for GPS tracker log, photos etc and to customer for contact details of hotel staff witness, photos, hotel CCTV footage etc.